Cluster Manager Operations – Mumbai & Bangalore

From 4 to 8 year(s) of experience
₹ 5,00,000 - 7,00,000 P.A.

Job Description

Roles and Responsibilities

Ensuring standardisation of operations across centres and implementation of Company SOPs

  • Ensuring operations are streamlined leading to best customer experience and enabling a motivating environment for staff across the network of Dialysis Units.
  • Leading the centre managers/centre staff and guiding them to achieve operational excellence for their cluster of centres, counselling, coaching and giving feedback wherever required.
  • Coach the centre managers to seek and continuously develop knowledge
  • Monitor, review, evaluate and ensure all KPIs of the centres are met on an ongoing basis,
  • Monitor, review performance & addressing deviations & causes for the same
  • Responsible for bottom-line profitability and revenue generation of the centres.
  • Ensuring adherence to quality standards at centres.
  • Implementation of clinical and administrative protocols & procedures including monitoring and ensuring adherence to checklists submission by junior members.
  • Ensuring optimum utilization and maintenance of facilities & services.
  • Conducting spot operational audits during centre visits
  • Implementing the Performance Appraisal Plan for the staff, Finalization of KRAs, Evaluating & providing feedback.
  • Demonstrate the ability to lead and manage a team across multiple Centres
  • Demonstrates a brilliant commercial acumen
  • Excellent communications and coaching skills to engage and inspire colleagues
  • Ability to work independently and lead a team to achieve goals
  • Enabling the employee's development by specifying their job competencies & through training.
  • To rationalizing expenditure through cost optimization with budgetary control and enhance profit margins.
  • To identify the underperforming centres and develop a business plan to address and manage issues effectively.
  • Effectively manage and review P&L of all the centres to optimize centre profitability
  • To ensure that all centres adhere to compliance requirements in all areas of operational activity,brand standards, company policies and procedures
  • Facilitate knowledge sharing and a best practices.

Desired Candidate Profile

Perks and Benefits


UG:Other Graduate

PG:MBA/PGDM in Any Specialization

Doctorate:Other Doctorate

Company Profile

Nephrocare Health Services Pvt. Ltd.

NephroPlus is a dialysis provider network. It provides quality dialysis services in different parts of India. NephroPlus has some unique offerings such as nocturnal dialysis, short daily dialysis, and holiday dialysis that allow patients to lead normal lives.

Company Info
View Contact Details+

Contact Company:Nephrocare Health Services Pvt. Ltd.



5,00,000 - 7,00,000 P.A.

Role Category:



Operations Manager

Employment Type:

Full Time, Permanent